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# How do I issue a refund?


| Sometimes, for any number of reasons, you may have to issue a refund. We do our best to make this process quick, easy, and intuitive.

1. Click **Sales > Payments** in the left-hand navigation menu.

2. Search by customer, cardholder or amount for the payment you'd like to refund to your client. When you click it, you'll see a pop-up detailing the structure of the payment, i.e. how much of it was deposited in your account, and how much was deducted as a fee. You will have the option to issue a partial refund by adjusting the amount you'd like to refund to your client. 

3. Select a reason for issuing the refund, add any notes you would like to the field provided, and click **Refund**. Once you have successfully issued the refund, your client will see the funds back on their card in 3-7 business days or in their bank account within 5-10 business days.

|| Please note that you can only manually issue a refund to your client if the payment was made within the last 90 days. If the payment was made over 90 days ago, please contact Customer Support.